Frequently Asked Questions

We’ve answered some of the most common questions about shopping with ARCK. If you can’t find what you’re looking for, please contact us at arck.online@outlook.com

Ordering & Payment

Q: How do I place an order?
A: Simply browse our collections, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are processed securely.

Shipping

Q: How long will my order take to arrive?
A: Orders are dispatched within 1–3 business days. Express shipping within Australia takes 1–3 business days, while standard shipping takes 3–7 business days. International orders may take 5–14 business days depending on the service selected.

Q: Do you offer free shipping?
A: Yes, we offer free express shipping within Australia on orders over $300 AUD.

Q: Will I get tracking for my order?
A: Yes, tracking details are emailed to you once your order has been shipped.

Returns & Exchanges

Q: Can I return my purchase if I change my mind?
A: Yes, we accept change-of-mind returns within 14 days of delivery, provided the item is unworn, in its original packaging, and not a final sale item (e.g., earrings, custom designs).

Q: My item arrived damaged — what should I do?
A: Contact us within 7 days of delivery with your order number and photos. We’ll assess the item and arrange a repair, replacement, or refund if applicable.

Product Information

Q: Are ARCK pieces made from real precious metals?
A: Yes, our jewellery is crafted from genuine precious metals, including gold, silver, and platinum, with ethically sourced gemstones.

Q: How do I know my ring size?
A: You can visit your local jeweller for an accurate measurement or use our Ring Size Guide.

Q: Do you offer custom designs?
A: Yes, select pieces can be customised. Contact us to discuss your ideas.

Care & Warranty

Q: How should I care for my ARCK jewellery?
A: Please see our Jewellery Care Guide for full details.

Q: Is my jewellery covered by a warranty?
A: Yes, all pieces come with a 12-months manufacturing warranty against faults in materials or craftsmanship. This does not cover wear and tear, damage, or loss.

Contact

If your question isn’t answered here, email arck.online@outlook.com or visit our Contact Page.